Gamistaan Rental Terms

Honesty is the best Policy. Here’s everything you need to know about Gamistaan’s Rental terms.

(No fancy legal terms. We will keep it plain and simple)
  • Rental Duration
  • Payment Policy
  • Delivery Policy
  • Pick-up Policy
  • Damage Policy
  • Refund Policy
  • Disclaimer

Rental Duration

  • Customers placing an order on Gamistaan.in will be in contract with Gamistaan with a lock-in period equivalent to the dates mentioned in the booking.
  • If a customer wishes to return the item earlier than the pickup date, Gamistaan will be happy to collect it. However, no refund will be offered as payment to the lender would have already been initiated.
  • Customers can extend the contract by notifying Gamistaan at least 24 hours prior to the end date.
  • Payment for the extended duration needs to be made separately.

Payment Policy

  • Each order on Gamistaan comprises of Rent Amount and Refundable Deposit. The rent amount can be paid online at the time of Order Booking
  • Gamistaan reserves the right to cancel the order if the rent or security deposit is not paid on or before the delivery.
  • The refundable deposit does not include any rent. It is simply a security deposit which takes care of the damages or loss (if any).
  • If you cancel your booking, 48 hours or more before the scheduled timeslot, a 25% cancellation fee will be deducted from the total rental amount. If you cancel your booking, 24 hours or more before the scheduled timeslot, a 50% cancellation fee will be applied.
  • If you cancel your booking within 24 hours or less before the scheduled timeslot, a 75% cancellation fee will be applied There will be no refund for cancellation on the day of the scheduled timeslot.
  • In case you cancel your request, the net amount (after deducting cancellation fee) will be refunded to your original source of payment within 1 business days.

Delivery Policy

  • Customers can choose either Delivery or Self-Pickup/Drop at time of Checkout. The delivery of items will be done to the address entered by the Customer at the time of payment. In case of any change in address, kindly inform us at least 12 hrs before the delivery timeslot.
  • In case, the address change is notified any later, we may not be able to fit in the change. In the case of Self-Pickup, Customers will be required to collect the Products from the Gamistaan Office in the chosen timeslot.
  • Team Gamistaan will deliver the item within the time slot chosen by the customer. While we recommend that you take in-person delivery of the Products, the products can be collected by your family, neighbour or friend. In the event, delivery is made to a friend/neighbour/ third party, Gamistaan does not bear liability for Products left unattended; the liability remains with the booking customer.
  • A Product in the possession of a friend/neighbour/ another third party (as authorized at the time of booking) is deemed to be in your possession.
  • The customer or his/her representative has to be present at the agreed date and time.
  • An additional delivery cost of Rs.100 will be charged by Gamistaan in case the item needs to be redelivered.
  • Customers are requested to check the products on delivery. If you accept delivery and do not communicate any dissatisfaction with the Products, it is deemed that there is no visible physical damage to the Product and that the Product is fully functional.
  • The customer is solely responsible for any damages or defects in the item once the item has been accepted, items will not be replaced before completion of the tenure. Delivered items cannot be returned unless they have major defects & are non-functional (Subject to inspection).

Pick-up Policy

  • The rental duration at Gamistaan is based on a Time slot format. For instance, if an item is delivered to the customer between time slot. It will be picked up from the customer's address between the same time slot. If pickup time slot exceeds the delivery time slot, an additional day's rent will be added.
  • The customer needs to inform Gamistaan at least 24 hours prior to the end of the booking if he wishes to extend or end the duration. Extensions are not guaranteed and are subjected to availability from the lender.

Damage Policy

  • The customer agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Items lost or damaged beyond repair will be paid for at its Current Market Price.
  • Gamistaan reserves the right to not return the Customers Deposit at the time of Product return if any Product impairment is suspected. Gamistaan will endeavour to assess and make a claim/refund the Deposit within a reasonable amount of time.
  • If a Deposit is returned and Gamistaan subsequently discovers impairment within the next seventy-two (72) hours from the time of the return of the Product, Gamistaan reserves the right to make the claim as stated above, despite the return of the Deposit. Return of deposit is not deemed to be an impairment clearance up to forty-eight (48) hours from Product return.
  • In case of any damage noticed by Gamistaan team, Deposit amount will be held by Gamistaan until the item has been inspected by the Gamistaan team and damage amount has been recovered.
  • In case of any damage noticed by Gamistaan team, Deposit amount will be held by Gamistaan until the item has been inspected by the Gamistaan team and damage amount has been recovered.
  • Intimation will be sent to your registered email address.
  • Any damage amount will be first adjusted from the security deposit. In case, the damage exceeds the security deposit, then the amount is recoverable at the current Market Price.
    • Damage shall be defined as follows:
    • Minor scratches (less than 1cm in length) on the products will be ignored as they are considered ‘normal wear and tear’.
    • Any damage that results in the product being unusable will result in the value of the product being charged to the customer.
    • The extent of damage will be ascertained by comparing against the quality control document signed by the customer.
    • The extent of damage will be ascertained by comparing against the quality control document signed by the customer.

Refund Policy

  • If a clean chit is provided and the customer has cleared all dues, the entire refundable deposit will be credited to the account of the customer within 3-5 working days. Please make sure that the account details for the transfer are updated on the Gamistaan App.
  • In case the deposit is paid via Cash, the delivery team will hand over the deposit upon pick up once the clean chit is provided.
  • In case of damage, the products will undergo further inspection at Gamistaan's premises to ascertain the extent of damage and related costs. This damage cost will be mitigated from the refundable deposit paid by the customer. If the damage is beyond the normal wear and or as mentioned in Point 5 - Damage policy. The customer is liable to pay the remaining amount as per the policy.

    • Disclaimer

    • Gamistaan reserves the right to cancel the orders completely or partially without prior information & in such scenarios, the complete rent and deposit amount paid will be refunded within 1 working day.
    • Any current/future orders placed by the users have no connection with any of his/her previous orders.